Delivery & Returns
Free NZ delivery over $90, free NZ returns, and 60 days to change your mind. Here's how it all works.
Not quite right? No dramas.
If something isn't what you were after, send it back within 60 days of receiving it and we'll swap it for a different size or style, or refund you. Exchanges get shipped back to you free.
The fine print, kept short:
- Items need to come back in the same condition you received them, with tags and packaging.
- For hygiene reasons we can't exchange or refund underwear.
- Afterpay orders can be refunded, but not exchanged.
- Outlet items must be returned to our warehouse (not a store).
- Free returns are for NZ orders only. Shopping from overseas? Email orders@3wisemen.co.nz and we'll sort you out.
Return it online in a few clicks
Our online returns portal is the fastest way to get things moving. You'll need the email address you ordered with.
Sign in to your account
Click Start a return below and enter the email you ordered with. We'll email you a 6-digit code to sign in, no password needed. Didn't create an account when you ordered? Same email works.
Find your order
Go to Orders and open the order with the item you want to send back.
Request a return
Tap Request return, pick the items and choose a reason. After a different size or colour? Pop it in the note so we know what to send you.
Watch your inbox
We'll check your request and email you a prepaid return label along with the next steps.
Pack it up and send it
Pack everything securely (the original packaging is perfect), attach the label and send it back to us.
We'll take it from there
Once it lands at our warehouse we'll check it over and send your exchange or process your refund within 5-10 working days. You'll get an email when it's done.
Use our returns form instead
If the portal won't play ball, or you can't find your order, no worries. Do it the old-school way.
Fill in the returns form
Complete our Exchanges & Returns Form.
Print your courier ticket
We'll email you a prepaid courier ticket. Print it out, ready to stick on your parcel.
Pack it up
Pop everything you're returning and your invoice in a secure carton (or the original packaging) and attach the courier label. Make sure boxed items are well protected, as we can't accept them if they arrive damaged.
Book the pickup
Let us know when your parcel's ready and we'll arrange a courier pickup. Allow 1-2 working days for them to collect.
We'll take it from there
Once it's back at our warehouse we'll check it over and send your exchange or process your refund within 5-10 working days.
Still stuck? Email orders@3wisemen.co.nz or call 0800 3 WISE MEN (0800 39473636) and we'll help you out.
Return it in store
Can't wait for a courier? You're welcome to exchange or return online orders at any 3 Wise Men store within 60 days of receiving them. Just bring proof of purchase and all the packaging, and the team will sort an exchange or refund for you. Outlet items are the exception: those need to go back to our warehouse.
How long will my order take?
New Zealand
Free shipping on orders over $90. Orders under $90 are $8. Everything ships with NZ Post. Rural addresses may take a little longer.
We can't deliver to PO Boxes. Partly because we're not allowed to, and partly because they're tiny and we don't want to crease your lovely new shirts.
Australia
Free shipping on orders over $149. Orders under $149 are $20. Delivered by Team Global Express in 4-7 working days.
International
Orders outside NZ and Australia ship with DHL for a flat $100. We'll email you a tracking number as soon as it leaves Auckland.
Split deliveries
Sometimes we'll send part of your order from one of our stores, so it may turn up in two parcels. If that happens, we'll let you know.
Is my order guaranteed?
Now and then a style sells out before your order is processed. If that happens we'll get in touch and suggest an alternative, or remove the item and adjust what you're charged.
Got a question? We're here to help.
NZ email: orders@3wisemen.co.nz
AU email: orders@3wisemen.com.au
NZ phone: 0800 39473636 (0800 3 WISE MEN) or 09 361 6686
AU phone: +64 9 361 6686