Returns & Exchange Form

Fill this in and we'll email you a prepaid courier ticket. Quicker option: start a return online from your account in a few clicks.

Your details

So we know who you are and where to send the courier.

Full name

Phone

Order number

Pickup address

Suburb / Town

City

Postcode

What are you sending back?

Add each item separately. The product name and size are on your order confirmation email.

Anything else? (optional)

My items are unworn, in the same condition I received them, with tags and packaging. I understand underwear can't be returned and Afterpay orders can be refunded but not exchanged.

What happens next

We'll email you a prepaid courier ticket. Print it out.
Pack your items with your invoice in a secure carton (the original packaging is perfect) and stick the ticket on.
Let us know it's ready and we'll book a courier pickup. Allow 1-2 working days.
Once it's back with us, we'll send your exchange or process your refund within 5-10 working days.

Quick reminders

60 days from when you receive your order to return it.
Free returns for NZ orders. Overseas? Email orders@3wisemen.co.nz.
Outlet items must come back to our warehouse.
Rather do it in person? Any 3 Wise Men store can help within 60 days.

Need a hand?

orders@3wisemen.co.nz
0800 39473636 (0800 3 WISE MEN)

Read the full returns policy